21 May 2010, 04:39 PM
DocWeezyAlso having problems with problem report
It doesn't look as if the move to a dedicated server is working? I got the same message as another post did, and I cannot send a problem report.
21 May 2010, 04:51 PM
Dress Shopquote:
It doesn't look as if the move to a dedicated server is working? I got the same message as another post did, and I cannot send a problem report.
There are two separate problems remaining. They are:
1. When you purchase, you get an error message. This is bogus. The purchase goes through, charges your card, gives you product, then produces an error report. If you do it again, you get charged again. We are undoing duplicates as fast as they happen, but this is actually working fine, other than the bogus error message. That should be fixed shortly.
2. Auto-emails (including problem reports) are not yet working. That is supposed to be fixed soon, but we are not sure quite when. Our server appears to be in England (I have no idea why), so there are time conflicts between when we do change and when they do the matching change required. The eamil side of all this is taking longer than we expected.
The web site is moved. On-line purchases work. You can login and get info or change your data. You can activate products. Most things are working.
Not auto-emails....